Occasionally, credit card payments are declined by the payment processor.
There are several possible reasons and solutions.
Verify the card expiration date. Expired cards can't be used to make online payments.
Make sure the balance on your card hasn't reached the spend limit.
If you're using a debit card, make sure your account has available funds.
Some banks block some types of online transactions for security reasons. In this case, you should contact your bank to discuss the best possible options.
Some banks or card companies have options to ban payments to services such as gambling or 18+ entertainment services, which can be removed if you contact your card provider to do so.
If you continue to have this payment problem, email our customer support team at support@cherry.tv, and we'll try to find a solution.