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Why was my age verification denied?
Why was my age verification denied?

There could be many reasons

Written by Red
Updated over a week ago

To keep safe for everyone, we use Sumsub to verify your age and identity.

There are many reasons why Sumsub might deny a model's age or identity verification, Here are some common reasons:

  • photo is blurry

  • document date has expired

  • names on documents don't match

If your age verification was denied, Sumsub sends you an e-mail that explains the reason. You can submit your application again after fixing the problem.

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