If you find that you can't log in or access our site, or can't buy or spend your tokens, there could be a number of reasons why this has happened.

We use an independent verification service to check your personal and financial details. They will often block your account for reasons that our customer support cannot see, so it may take some time to get the information.

You may be given contact details to contact the verification service directly and they may be able to tell you why.

Most of the time these are due to irregularities such as disposable email addresses, which are often created online and are not the most popular services such as Gmail, Outlook, Hotmail or Yahoo, or the email address has more than 4 consecutive numbers in it. Often the location of the IP address for the service does not match your own location, so it would also be blocked.

There are also in-depth checks, so your financial and personal background will be checked and may reveal something that could be considered fraudulent. Again, the verification service would give you clear information about this.