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If there are any issues connecting with Cherry.tv, this can often help

Nic avatar
Written by Nic
Updated over a week ago

If you have a problem with poor connections, slow streaming, logging in or anything else that is preventing you from enjoying Cherry.tv, you may first be asked to clear your device's cache and cookies.

This will often solve the problem immediately, as will switching your device off and on again for simple problems. This is a bit more thorough.

Before you start, make sure you know all your passwords for the sites you visit, and that you have completed any other tasks you may have started, including documents, games, and purchases from shopping sites. Clearing your cache and cookies could delete them all.

Log out of Cherry.tv and any open pages or apps and follow these instructions:

Mobile Browsers

Android

The steps to clear your cache and cookies may vary depending on the model of your Android device and the browser you are using:

  1. Go to Settings and choose Apps or Application Manager.

  2. Swipe to the All tab.

  3. In the list of installed apps, find and select your web browser. Select Clear Data and then Clear Cache.

  4. Exit/quit all browser windows and re-open the browser.

Chrome for Android

  1. Select Chrome menu, then Settings, and then (Advanced) Privacy.

  2. From the "Time Range" drop-down menu, choose All Time.

  3. Check Cookies and Site data and Cached Images and Files. Select Clear data.

  4. Exit/quit all browser windows and re-open the browser.

Safari for iOS

  1. Open your Settings app.

  2. Select Safari.

  3. Select Clear History and Website Data and confirm.

  4. Exit/quit all browser windows and re-open the browser.

Chrome for iOS

  1. Select Chrome menu, then Settings, and then Privacy.

  2. Select Clear Browsing Data.

  3. Choose the data type you want to clear, and then select Clear Browsing Data.

  4. Exit/quit all browser windows and re-open the browser.

Desktop Browsers

Chrome 122 and later

  1. In Chrome, open a new tab and close all other Chrome tabs and windows.

  2. Near the top right, open the Options menu (⋮) and select Clear browsing data.

  3. From the Time range drop-down menu, choose your desired range; to clear your entire cache, select All time.

  4. Select the following: Cookies and Other Site Data & Cached Images and Files.

  5. Select Clear Data.

  6. Exit/quit all browser windows and re-open the browser.

Firefox 123 and later

  1. In Firefox, open a new tab and close all other Firefox tabs and windows.

  2. In the top right, open the Options menu (Collapsed menu icon or Burger) and select History, and then Clear Recent History....

  3. From the Time range to clear: drop-down, choose your desired range; to clear your entire cache, select Everything.

  4. Select the following: Cookies; Cache;

  5. Select Clear Now.

  6. Exit/quit all browser windows and re-open the browser.

Edge 122 and later

  1. In Edge, open a new tab and close all other Edge tabs and windows.

  2. Near the top right, open the Options menu (⋮) and select Settings.

  3. On the left, select Privacy, search, and services.

  4. From the Time range drop-down, choose your desired range; to clear your entire cache, select All time.

  5. Select the following: Cookies and other site data; Cached images and files.

  6. Select Clear Now.

  7. Exit/quit all browser windows and re-open the browser.

Opera 108 and later

  1. In Opera, open a new tab and close all other Opera tabs and windows.

  2. In the top left, select the Opera logo to open the menu.

  3. Select History menu, and then Clear recent history....

  4. From the Time range drop-down, choose your desired range; to clear your entire cache, select All time.

  5. Select the following: Cookies and other site data; Cached images and files

  6. Select Clear data.

  7. Exit/quit all browser windows and re-open the browser.

Safari 16 and later (macOS)

  1. From the Safari menu at the top, select Preferences, and then the Advanced tab.

  2. Check Show Develop menu in menu bar and close the Preferences window.

  3. From the Develop menu at the top, select Empty Cache.

  4. From the Safari menu at the top, select Quit Safari, and then re-open the browser.

Now you know how to clear cache and cookies in your own device.

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