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Ensure you receive emails from Cherry.tv
Ensure you receive emails from Cherry.tv

How to make sure our emails reach you.

Nic avatar
Written by Nic
Updated over 5 months ago

At Cherry.tv we use email to inform you of important updates, promotions, marketing information and advice.

To make sure you never miss any of our emails, you need to add our email address to your senders list. The best way to do this is to add us as a new contact, so that our emails slide smoothly into your inbox without getting lost.

Gmail

On a computer:

2. At the top-left corner, select “Create contact”.

3. From the open pop-up screen, click on "Create a contact".

3. Fill in the name and email address fields – you can check our email address any of the emails we sent you, by clicking on the arrow below the sender’s name.

4. Hit “Save” at the bottom.

On a smartphone:

1. Open Gmail.

2. Open the 3 line menu at the top left and scroll down to "Contacts". This opens the Google Contacts app. If you don't have the app installed, you will be taken to a site to download it.

3. If the app is installed, click to open the Contacts app.

4. At the bottom-right corner, select the plus sign + to add a contact.

5. Fill in the name and email address fields – you can check our email address in one of the emails we sent you, when clicking on the arrow below the sender’s name.

6. Make sure you save our contact to the correct account. You can select the account that will receive the email messages you’re whitelisting when tapping on the down arrow, next to your email account.

7. Hit “Save”.

Add an Outlook contact

On a computer:

1. Sign in to your Outlook account.


2. At the top-right corner, select the settings icon.


3. Select “View all Outlook settings”.


4. Select “Mail”.

5. Select “Junk email”.

6. Under “Safe senders and domains”, click on “Add”.

7. Enter our email address and press enter – you can check our email address in one of the emails we sent you, when clicking on the arrow below the sender’s name.

8. Hit “Save” to complete the addition of our contact details.

On a iOS device:

1. Sign in to your Outlook account.


2. Select the settings icon at the top.


3. Under “Your app settings”, select “Mail”.


4. Select “Mail” to expand the list.


5. Under “Accounts”, select “Block or allow”.

6. Enter our email address under “Safe senders and recipients” and hit the plus sign “+” – you can check our email address in one of the emails we sent you, when clicking on the arrow below the sender’s name.

7. Click on “Save” at the top.

Add a Yahoo contact

1. Go to Yahoo Mail.


2. Select the contacts icon.


3. Select “Add a new contact”.


4. Enter our contact information – you can check our email address in one of the emails we sent you, when clicking on the arrow below the sender’s name.

5. Click “Save” to complete the process.

Add an iCloud contact

1. Go to iCloud.


2. In “Contacts”, select the add button in the sidebar.


3. Choose “New contact”.


4. Enter our contact information – you can check our email address in one of the emails we sent you, when clicking on the arrow below the sender’s name.

5. Click on “Done” to complete this.

Add address manually to “Allow List” on Proton Mail

1. Sign in to your ProtonMail account on your computer.

2. Select “Settings”.

3. Select the “Filters” tab.

4. Select “ADD NEW FILTER” under the “Allow List” section.
5. Enter our contact information – you can check our email address in one of the emails we sent you, when clicking on the arrow below the sender’s name.
6. Hit “SAVE” to complete the process.

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