Skip to main content
All CollectionsI'm a Viewer
I'm having issues with the live streams. What can I do?
I'm having issues with the live streams. What can I do?
Darragh avatar
Written by Darragh
Updated over a week ago

Sometimes our site seems to be giving you problems, so we need to gather all the information we can to help you. However, you may find the issue is on your side and is a simple fix and you won't need to contact us.

First of all, check your own device settings and clear cache and cookies.

If that doesn't work, try using a different browser. If you use an older version of some browsers, try updating them if you can.

Check your own internet speed with a speed test. Check your provider's site to check if there are any issues in your area.

Sometimes anti-virus or ad-blocking software can block our site, so please check the logs for that and close them to try our site again. Turn them back on after.

If you've not found a solution to this, please contact our Support Team at any time.

To speed up solving the issues you're having, contact them and have the following information ready.

  • A short description of the issue, with times

  • The type of device you're using and the browser used

  • Any screenshots you can take of the issues

Together, we can find a solution for you.

Did this answer your question?