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Black Screen or Camera Access Denied
Black Screen or Camera Access Denied

If you can't see yourself when you try to broadcast, this will help

Nic avatar
Written by Nic
Updated over 4 months ago

If you see a black screen showing when you start to broadcast, or the error Camera Access Denied shows and can't broadcast, please follow the steps below:

  1. Make sure your Browser is updated to the latest version

  2. Clear the Cache and Cookies of your browser

  3. Disconnect your camera from your computer

  4. Close any applications that may be using your camera like Skype, OBS or any other services

  5. Restart your browser and your device

  6. Make sure that the permissions on your browser allow your camera and microphone to be used by Cherry.tv - Go to your browser settings --> content settings --> camera (do the same for microphone)

  7. Check your broadcast image

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